Terms & Conditions

Last updated: May 2026

1. Nature of Service

Wheelness Co. provides regular vehicle cleaning services at your residential premises. This includes:

• Daily or weekly low-water clean of the vehicle exterior using microfiber cloths and other equipment as per plan.
• Interior vacuuming and tyre polish (if part of your selected plan).
• Eco-cleaning methodology.

2. Service Schedule

• Services are delivered as per the selected plan (e.g., daily Mon–Sat, weekly on Saturdays, or monthly add-ons).
• Service times may vary slightly depending on several factors, but will be conducted within the designated hours (typically between 6 AM – 10 PM).
• Delays or cancellations due to car unavailability, weather, festivals, or society restrictions cannot be compensated.

3. Access & Responsibility

• The customer shall ensure the vehicle is available at the designated parking slot during service hours.
• If the vehicle is not available at the designated spot on that day, the service will be considered completed and will not be reassigned/rescheduled.
• No refunds or service extensions will be provided in such cases.

4. Service Limitations

• While our service ensures your vehicles to be clean, the service is a low-water-based cleaning method. Heavy mud, sticky stains, or paint issues may not be fully cleaned using low-water cleaning techniques. Separate services can be purchased for these requirements.
• The service is not a substitute for professional detailing or interior shampooing unless explicitly offered.
• Interior cleaning will require you to provide the keys to open the vehicle. It includes vacuuming of visible floor surfaces and mats — it does not cover under-seat, boot, glovebox, or deep sanitization.

5. Vehicle Condition

Customers are advised to notify us of any existing damage or fragile fittings. Wheelness or its staff shall not be liable for any damages.

Our team takes reasonable care while cleaning; however, we shall not be liable for:

• Any new and pre-existing dents, scratches, or rust.
• Paint peeling and marks due to cleaning process, age or other wear and tear.
• Loose accessories (mirror caps, roof racks, gear knobs, levers, etc.).

Customers should take away all valuables from the vehicle before handing over the keys to the verified staff. We will not be responsible for any claims of theft or missing valuables or objects from the vehicle.

6. Personnel & Conduct

• All cleaning personnel are background verified and trained. They shall behave in a disciplinary manner without loitering the premises, or conduct any other unauthorized activity.
• Customers should refrain from giving direct instructions to staff that deviate from company policy or service scope.
• Any complaints or requests should be routed through our support number.

7. Payments & Renewals

• All payments are prepaid and non-refundable once service begins.
• Subscriptions renew monthly unless canceled in advance.
• You may cancel your plan anytime through the web portal or through the support number. Partial refunds and pause of service are not offered for mid-cycle cancellations.
• If the client wants to cancel, they are expected to inform well before their renewal date. The client shall be liable to pay 50% of their monthly subscription amount, if they choose to cancel after the renewal date.

8. Liability Waiver

By using our service, you acknowledge and accept the terms mentioned in this document. Wheelness Co. shall not be held responsible for:

• Theft or loss of vehicle items if the vehicle is left unlocked or open.
• Damage caused by third parties, animals, or society maintenance staff.
• Any injury or claim arising from use or misuse of our service beyond the cleaning scope.

9. Dispute Resolution

• In case of complaints or concerns, please contact our team via WhatsApp or phone at 89191-66866.
• We strive for resolution within 72 hours.
• If unresolved, disputes shall be governed under the jurisdiction of Devanahalli, Karnataka courts.

10. Consent

By subscribing to or using Wheelness Co.’s services, you acknowledge that:

• You have read, understood, and agreed to these Terms and Conditions.
• You accept any future updates communicated via website or WhatsApp.

11. Contact

Questions about these terms? Reach us at connect@wheelness.in or contact us.